RUSSELL HOBBS STEAM & CLEAN STEAM MOP
Order Shipping and Returns
Our delivery charges vary from region to region. For instance, we provide free postage to Peninsular (SM), but for Sabah and Sarawak (SS) and Labuan, there will be specific charges according to the quantity and weight of the products. If your order was from ready stock, we will dispatch your order within 2/3 working days after you have settled your payment in full. If your order was from UK stock or In Transit stock, you will have to wait until your order arrives in Malaysia. When your order is ready, you will receive an SMS or email notification about the arrival of your product. If you have any payment balance/ order dues remaining, you will need to settle the balance in full within agreed 90 days/ 180 days timeframe, so that we can package and send the product to your delivery address. After we receive your payment, we will dispatch your order. If you have already settled your order payment, you can ignore this message. Please note that, you will receive an SMS or email notification containing the Tracking Number after your order is dispatched.
**Please always keep your email, phone, and delivery address updated. If any changes are made by you and you have not informed us about it, we will not be responsible for loss of your package/ failure attempt in order delivery.**
We hope you will like every purchase and leave a positive review/ feedback for us. For cases, when you need to return an item due to a fault from our end, we will review your case first, if your case is approved, then we will accept the return. For full details of how to make a return, please refer to our Return and Refund Policy.